Job Details

Product support engineers handle technical requests filed by our clients. Their primary responsibility is troubleshooting and resolving errors, and throughout their work, they must constantly log details for later reports and to provide customers with updates. When not fixing issues, they assist other engineers by contributing to the development and improving processes. 

What we are looking for?

• Relevant experience in production support (Cloud Support) 
• Experience working in Cloud-infrastructure
• Experience in Public cloud - AWS/Azure/GCP
• Orchestration and Containerization tools like Docker/Nomad/Kubernetes
• Comfortable working in a Linux environment

What you will be learning and doing?

• Perform all tests on production applications and prepare recovery procedures for all applications and provide upgrades to same.
• Analyze all business processes and ensure compliance with all controlled processes according to business requirements.
• Monitor and provide support to workflows and provide expert knowledge on all workflow designs.
• Provide 24×7 operational support to all production practices on holidays and weekends.
• Monitor all alerts and escalate all issues for all procedures and systems.
• Coordinate with various teams and raise support tickets for all issues, analyze root causes and assist in the efficient resolution of all production processes.

What do we offer?

• Exposure to the cloud by managing complex cloud infrastructure at scale
• Professional growth – Blogs, conferences, opportunity to work in open source, showcase your work
• Building your own brand – your open source contributions speak for themselves
• Good Compensation with extra benefits - Insurance, WFH and Certification reimbursements
• Work satisfaction – doing impactful work and opportunity to learn new things
• A Job Stretch that helps you grow your Career Path professionally

Experience - 2+ Years